It usually takes less than 5 business days for us to process and ship out your order. If you have purchased a product and it is not available in our warehouse it may take until 15 business days to ship. Our merchandising products are shipped worldwide from Germany via DHL, for more information about the delivery time please check DHL’s website.
We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time which is determined by the carrier, excluding weekends and holidays and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.
Customs and Tax Charges
We do not take any responsibility for any parcels that have been seized, stopped or destroyed at customs. Customs can often charge duty on imports into certain countries. We have no control over this and cannot be held responsible for any import taxes/duties that may be charged. These taxes go to the government of the country that you are importing the goods and not to TUGACLØUDS. You will be liable for any charges incurred due to import taxes. If a product is returned to us by your local customs office a refund less shipping and return costs will be issued.
We do not accept returns! Please confirm the size and make sure you have chosen the right product before completing your purchase.
If you have any questions about the delivery of your order, please feel free to contact us Monday-Friday from 9:00 AM to 5:00 PM (CET) at firstname.lastname@example.org